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Frequently Asked Questions

Everything you need to know about Muse.

Getting Started

What is Muse?

Muse is a college-exclusive social app that connects students based on real Spotify listening habits. Instead of just photos and bios, Muse uses your music taste to help you discover people who share your vibe. Find new music through people, find new people through music.

Who can use Muse?

Muse is exclusively for verified college students. You must have a valid .edu email address from a supported university to create an account. This keeps the community 100% real — no bots, no fake profiles.

How do I sign up?

Download Muse from the App Store, sign in with Apple, select your college, verify your .edu email, and you're in. The onboarding walks you through everything.

My college isn't listed. Can I still join?

Muse is expanding to more universities. If your college isn't available yet, join the waitlist at museapp.co and we'll notify you as soon as your school is added.

Is Muse available on Android?

Not yet. Muse is currently iOS only. Android support is on our roadmap — join the waitlist at museapp.co to be the first to know when it launches.

Is Muse free?

Yes, Muse is 100% free. You can use every feature without paying anything. Optional extras like peeks, boosts, and extra profile saves are available for purchase, but they're not required to use the app.

The Waiting Room

What is the Waiting Room?

When you join Muse, your college starts in the Waiting Room — a community space where students vote on music polls, save profiles, and grow the campus community. Once 500 verified students from your college join, the full experience unlocks.

Why do 500 students need to join before my college unlocks?

Muse is built for real, meaningful connections. The 500-student threshold ensures there's a vibrant community at your school from day one — no dead feeds or empty matches. It also keeps the platform bot-free and genuine.

What can I do in the Waiting Room?

While waiting for your campus to unlock, you can:

What happens to my saved profiles and poll votes after my college unlocks?

Your saved profiles stay with you. College Picks (music polls) disappear once your campus fully unlocks, so vote and save while you can — they won't be around forever.

Spotify & Music

Do I need Spotify to use Muse?

Yes. Muse uses Spotify for music playback. You need an active Spotify account (free or Premium) to use the app.

Do I need Spotify Premium?

No. Muse works with both free and Premium Spotify accounts. Some playback features may be slightly different based on your Spotify plan, but all Muse features are available to everyone.

What Spotify data does Muse collect?

Muse uses Spotify strictly for music playback — we don't collect or store your Spotify listening history, saved playlists, followers, or any other Spotify account data. Your top artists and genres on Muse are added by you, not pulled from Spotify.

What is a music personality profile?

Your music personality is made up of the top genres and artists you add to your profile, plus the songs you play on Muse. It shows on your profile so others can see your taste at a glance and understand your vibe.

Live Mode

What is Live Mode?

Live Mode is a real-time discovery feature. Play any song on Spotify, open Muse, and you'll see other students listening to the same track right now. It's a way to discover people through a shared song in the moment.

How do I use Live Mode?

Play a song on Muse (which opens Spotify automatically) or play a song on Spotify and sync it in Muse. Live Mode will show you other students listening to the same track right now. Browse their profiles and connect.

Can I use Live Mode without playing a song?

No. You need to have a song actively playing on Spotify for Live Mode to work. Muse detects what you're listening to in real time and matches you with others playing the same track.

Will others know what I'm listening to?

Only if you're both in Live Mode. Other students using Live Mode at the same time can see that you're playing the same song. If you're not in Live Mode, your currently playing track is not visible to others.

Discovery & Connecting

How does Muse show me people?

Muse shows you profiles based on your preferences — things like age, location, and gender. You'll also see music info on each profile (their top artists, genres, and songs) so you can find people whose taste aligns with yours.

How do I message someone?

You can message someone once you've both expressed interest in each other. Tap on your matches to start a conversation. Messaging is only available between mutual connections.

What are boosts?

Boosts are an optional paid feature that increases your profile visibility for 30 minutes. Boosted profiles appear higher in other students' feeds, which typically leads to more connections.

What are College Picks?

College Picks are music polls during the Waiting Room phase. Students vote on song matchups — for example, "Get Pumped Up: 6LACK - PRBLMS or Playboi Carti - MAGNOLIA?" They're a fun way to build community and see what your campus listens to while waiting for the full experience to unlock.

Privacy & Safety

Does Muse sell my data?

No. Muse never sells your personal data to third parties, advertisers, or data brokers. We don't track you across apps. Your data is used only to power your Muse experience. Read our full Privacy Policy for details.

Is my location shared with other users?

Your exact location is never shared. If you enable location, other users may see an approximate distance (e.g., "5 miles away"), but never your coordinates or address. Location is optional — you can disable it in iOS Settings at any time.

How does Muse prevent fake profiles?

Every account requires a verified .edu college email. All profiles are reviewed before becoming active. The community can also report suspicious accounts. This multi-layer approach keeps the platform genuine and bot-free.

How do I report or block someone?

Tap the three-dot menu on any profile and select "Report" or "Block." Reports are anonymous — the other person won't know you reported them. Blocked users can't see your profile or contact you.

What happens when I report someone?

Muse reviews all reports. If a policy violation is found, the profile is removed and the user may be permanently banned. You'll never be identified as the reporter.

Account Management

How do I delete my account?

Go to Settings → Account Actions → Delete Account. Deletion is permanent and irreversible — all your data including photos, messages, and profile information will be permanently removed from Muse servers.

Can I pause my account instead of deleting it?

Yes. Pausing hides your profile from other users but keeps your account, matches, and data intact. You can unpause at any time from Settings. Deleting is permanent; pausing is temporary.

Can I change my name or age after signing up?

No. Your name and birthdate are locked after account creation for safety and identity verification purposes. Make sure they're correct during onboarding.

How do I disconnect Spotify?

Go to Settings in the Muse app to disconnect your Spotify account. You can also revoke access from spotify.com/account/apps. Disconnecting will disable music features but won't delete your Muse account.

Still have questions?

Reach out to us at support@museapp.co and we'll get back to you.